As many of you may already know, good communication is one
of the key elements in a happy marriage and functional family system. Good
communication is not just a necessity in families. It is vital that good
communication take place at work, in your church, and within relationships.
Never assume that the other person(s) understand unless it comes directly from
you. Below is a rather lengthy but funny example of the need for good face to
face communication.
As I understand, the following came from a reprint from an
exchange within a London Hotel that was printed in the London Sunday Times,
though I have been unable to confirm that. It was sent to me via email by a
friend years ago and I have kept a copy of it to share here.
What to do with Hotel Soap?
The following letters are
taken from an actual incident between a London Hotel and one of its guests. The
Hotel ended up submitting the letters to the London Sunday Times.
Dear Maid,
Please do not leave any more of those little bars of
soap in my bathroom since I have brought my own bath-sized Dial. Please remove
the six unopened little bars from the shelf under the medicine chest and
another three in the shower soap dish. They are in my way.
Thank you,
S. Berman
-------------------------
Dear Room 635,
I am not your regular maid. She will be back tomorrow,
Thursday, from her day off. I took the 3 hotel soaps out of the shower soap
dish as you requested. The 6 bars on your shelf I took out of your way and put
on top of your Kleenex dispenser in case you should change your mind. This
leaves only 3 bars I left today of which my instruction from the management is
to leave 3 soaps daily. I hope this is satisfactory.
Kathy, Relief Maid
---------------------------
Dear Maid- I hope you are my regular maid,
Apparently Kathy did not tell you about my note to her
concerning the little bars of soap. When I got back to my room this evening I
found you had added 3 little Camays to the shelf under my medicine cabinet. I
am going to be here in the hotel for 2 weeks and have brought my own bath-sized
Dial so I won’t need those 6 little Camays
which are on the shelf. They are in my way when shaving, brushing teeth, etc.
Please remove them.
S. Berman.
-----------------------------
Dear Mr. Berman,
My day off was last Wednesday so the relief maid left
3 hotel soaps which we are instructed by the management to do. I took the 6
soaps which were in your way on the shelf and put them in the soap dish where
your Dial was. I put the Dial in the medicine cabinet for your convenience. I
didn’t remove the 3 complimentary soaps which are always placed inside the
medicine cabinet for all new check-ins and which you did not object to when you
checked in last Monday. Please let me know if I can be of further assistance.
Your regular maid,
Dotty
-------------------------------
Dear Mr. Berman,
The assistant manager, Mr. Kensedder, informed me this
morning that you called him last evening and said you were unhappy with your
maid service. I have assigned a new girl to your room. I hope you will accept
my apologies for any past inconvenience. If you have any further complaints
please contact me so I can give it my personal attention. Call extension 1108
between 8am and 5pm. Thank you.
Elaine Carmen
Housekeeper
--------------------------------
Dear Mrs. Carmen,
It is impossible to contact you by phone since I leave
the hotel for business at 7:45am and don’t get back before 5:30pm. That’s the
reason I called Mr. Kensedder last night. You were already off duty. I only asked
Mr. Kensedder if he could do anything about those little bars of soap. The new
maid you assigned me must have thought I was a new check-in today, since she
left another 3 bars of hotel soap in my medicine cabinet along with her regular
delivery of 3 bars on the bathroom shelf. In just 5 days here I have
accumulated 24 little bars of soap. Why are you doing this to me?
S. Berman
---------------------------------
Dear Mr. Berman,
Your maid, Kathy, has been instructed to stop
delivering soap to your room and remove the extra soaps. If I can be of further
assistance, please call extension 1108 between 8am and 5pm. Thank you.
Elaine Carmen,
Housekeeper
---------------------------------
Dear Mr. Kensedder,
My bath-sized Dial is missing. Every bar of soap was
taken from my room including my own bath-sized Dial. I came in late last night
and had to call the bellhop to bring me 4 little Cashmere
Bouquets.
S. Berman
-----------------------------
Dear Mr. Berman,
I have informed our housekeeper, Elaine Carmen, of
your soap problem. I cannot understand why there was no soap in your room since
our maids are instructed to leave 3 bars of soap each time they service a room.
The situation will be rectified immediately. Please accept my apologies for the
inconvenience.
Martin L. Kensedder
Assistant Manager
------------------------------
Dear Mrs. Carmen,
Who the heck left 54 little bars of Camay in my room?
I came in last night and found 54 little bars of soap. I don’t want 54 little
bars of Camay. I want my one darn bar of bath-sized Dial. Do you realize I have
54 bars of soap in here? All I want is my bath-sized Dial. Please give me back
my bath-sized Dial.
S. Berman.
-----------------------------
Dear Mr. Berman,
You complained of too much soap in your room so I had
them removed. Then you complained to Mr. Kensedder that all your soap was
missing so I personally returned them. The 24 Camays which had been taken and
the 3 Camays you are supposed to receive daily. I don’t know anything about the
4 Cashmere Bouquets. Obviously your maid,
Kathy, did not know I had returned your soaps so she also brought 24 Camays
plus the 3 daily Camays.
I don’t know where you got the idea that this hotel
issues bath-sized Dial. I was able to locate some bath-sized Ivory which I left
in your room.
Elaine Carmen
Housekeeper
--------------------------------
Dear Mrs. Carmen,
Just a short note to bring you up-to-date on my latest
soap inventory. As of today I possess:
On the shelf under the medicine cabinet- 10 Camays in
4 stacks of 4 and 1 stack of 2.
On the Kleenex dispenser- 11 Camays in 2 stacks of 4
and 1 stack of 3.
On the bedroom dresser- 1 stack of 3 Cashmere
Bouquets, 1 stack of 4 hotel sized Ivorys,
and 8
Camays in 2 stacks of 4.
In the medicine cabinet- 14 Camays in 3 stacks of 4
and 1 stack of 2.
In the shower soap dish – 6 Camays, very moist.
On the northeast corner of the tub – 1 Cashmere Bouquet, slightly used.
On the northwest corner of the tub – 6 Camays in 2
stacks of 3.
Please ask Kathy when she services my room to make
sure the stacks are neatly piled and dusted. Also, please advise her that
stacks of more than 4 have a tendency to tip. May I suggest that my bedroom
window sill is not in use and will make an excellent spot for future soap
deliveries. One more item, I have purchased another bar of bath-sized Dial
which I am keeping in the hotel vault to avoid further misunderstandings.
S. Berman
----------------------------
This is a great and funny example of how our well
intentioned communications can totally misrepresent what we are saying unless
we have face-to-face clearly explained communications. Internet communications, text messages, and emails are unable to accurately convey emotions, eye contact, body language, and a
true sense of understanding. I advise people not to have deep conversations
over email or text messaging. Those two mediums just cannot translate what we
really mean nor what we are trying to say.
One way to help manage our own communication is to be as in
control of it as possible. In marriages and relationships, take the time/effort
to explain in detail how you feel and to take the energy needed to convey what
you want to convey. Spouses and friends will let unsaid feelings speak for
them. Let your words be clear and you feelings well understood.
Do you understand?
Peace,
Dr. Trey Kuhne
The what? Could you hum a few bars of that?
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